Telemarketing Representative Skills and Qualifications

  • Degree/Diploma in sales and marketing or equivalent field
  • Prior experience in sales
  • Ability to use multi-line telephone
  • Excellent customer service skills
  • Strong verbal English language skills
  • Data entry skills
  • Persuasion and sales skills
  • Ability to work under minimal supervision
  • Ability to maintain confidentiality with customer records
  • Computer literacy

Telemarketing Representative Job Responsibilities and Duties

  • Cold calling and emailing  prospective customers
  • Ability to meet sales targets within a specified period
  • Operate telephone equipment and other telecommunications equipment
  • Use a prepared script to influence customers in purchasing product
  • Document transactions in forms and record logs
  • Maintain database through entering and verifying data
  • Follow organizational standards to maintain quality service
  • Maintain technical knowledge by reviewing publications and attending educational workshops
  • Contribute to team effort by working effectively with others
  • Approach manager with any questions, concerns or troubleshooting issues
  • Conduct Market research on the company’s products

Job Requirements

  • Must have a laptop and smart phone
  • Social media and mainstream presence will be an added advantage.
  • Should be a fast learner, able to learn on the job

Send your CVs to both emails: talent@thoko.co.ke

Contact info: +254-721-812-507 / 0721-163-945